Privacy Policy
Effective Date: 1 June 2026
1. Introduction
This Privacy Policy explains how BuiltForward Group Ltd collects, uses, stores and protects your personal data when you interact with us, including through our website, by email, by phone, or through other direct communications. BuiltForward Group Ltd is committed to protecting your privacy and handling your personal data in a transparent and secure way, in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018 and, where relevant, the Privacy and Electronic Communications Regulations.
2. Who we are
BuiltForward Group Ltd is the data controller for the personal data described in this Privacy Policy.
Company name: BuiltForward Group Ltd
Registered office: 128 City Road, London, EC1V 2NX, United Kingdom
Company registration number: xxxxxx
Email: info@builtforward.co.uk
3. What personal data we collect
We may collect and process the following types of personal data:
- Full name Email address
- Phone number
- Company name
- Job title or role, where relevant
- Details of your enquiry or communication with us
- Any other information you choose to provide when contacting us
We do not intentionally collect special category data, such as health information, ethnicity, religious beliefs, political opinions, trade union membership, genetic data, biometric data, or information about your sex life or sexual orientation.
Please do not send us special category data unless we specifically ask for it and explain why it is needed.
4. How we collect your personal data
We may collect your personal data in the following ways:
- When you fill out a form on our website
- When you contact us by email, phone, or another communication channel
- When you engage with us about our services
- From publicly available business sources, such as company websites, Companies House, LinkedIn, or similar professional sources
- From business partners, suppliers, or contacts who introduce you to us
We do not currently use analytics cookies, advertising cookies, tracking pixels, or similar technologies on our website. If this changes, we will update this Privacy Policy and, where required, ask for your consent before using non-essential cookies or similar technologies.
5. Why we use your personal data
We use your personal data for the following purposes:
- To respond to enquiries or communications you send to us
- To provide information about our services when you ask for it
- To manage business relationships and introductions
- To keep records of communications and enquiries
- To operate, manage and improve our business
- To comply with legal, accounting, regulatory, or administrative obligations
- To protect our rights, property, systems, staff, clients and business interests
6. Our lawful bases for using your personal data
Under UK data protection law, we must have a lawful basis for processing your personal data. Depending on the circumstances, we may rely on one or more of the following lawful bases:
Legitimate interests
We may process your personal data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This includes responding to enquiries, managing business relationships, keeping business records and operating our services.
Contract
We may process your personal data where it is necessary to take steps before entering into a contract with you, or to perform a contract we have with you.
Legal obligation
We may process your personal data where we need to comply with a legal, regulatory, accounting, or tax obligation.
Consent
Where we rely on consent, we will ask for it clearly. You can withdraw your consent at any time.
7. Marketing communications
We do not currently send electronic marketing communications.
If this changes, we will only send marketing where permitted by UK data protection law and the Privacy and Electronic Communications Regulations. Where required, we will ask for your consent first, and we will always provide a clear way to opt out of marketing communications.
8. Cookies and tracking technologies
Our website does not currently use analytics cookies, advertising cookies, tracking pixels, or similar tracking technologies.
If this changes, we will update this Privacy Policy and, where required, provide a cookie notice or consent mechanism before using non-essential cookies or similar technologies.
Essential cookies or technologies may be used if they are strictly necessary for the website to function properly.
9. Sharing your personal data
We do not sell or rent your personal data.
We may share your personal data with trusted third parties where necessary, including:
- Website hosting providers
- Email and communication service providers
- IT and cloud storage providers
- CRM or business administration systems
- Professional advisers, such as accountants, lawyers, or consultants
- Regulatory authorities, law enforcement bodies, courts, or other public authorities, where required by law
- Business partners or suppliers where this is necessary to respond to your enquiry or provide our services
Where third-party service providers process personal data on our behalf, they are required to process it securely, only on our instructions, and in accordance with applicable data protection law.
10. International transfers
We do not routinely transfer your personal data outside the UK or European Economic Area.
If personal data is transferred outside the UK or EEA, we will ensure appropriate safeguards are in place. This may include relying on adequacy regulations, approved contractual protections, or another lawful transfer mechanism under UK data protection law.
11. How long we keep your personal data
We keep personal data only for as long as necessary for the purposes for which it was collected.
Enquiry and contact data is usually kept for up to 12 months from our last interaction with you, unless we need to keep it longer for legal, contractual, accounting, dispute-resolution, regulatory, or legitimate business reasons.
Where we have a contractual or ongoing business relationship with you, we may keep relevant personal data for longer, in line with our legal and business record-keeping requirements.
12. How we protect your personal data
We use reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
These measures may include:
- Secure storage
-Access controls
- Password protection
-Monitoring and security checks
- Limiting access to those who need the data for business purposes
- Using trusted service providers with appropriate security protections
No system can be guaranteed to be completely secure, but we take appropriate steps to protect the personal data we hold.
13. Your data protection rights
Under UK data protection law, you may have the following rights:
- The right to access the personal data we hold about you
- The right to ask us to correct inaccurate or incomplete personal data
- The right to ask us to delete your personal data in certain circumstances
- The right to ask us to restrict how we use your personal data
- The right to object to certain types of processing, including processing based on legitimate interests
- The right to receive your personal data in a portable format, where applicable
- The right not to be subject to a decision based solely on automated processing, where applicable
- The right to withdraw consent at any time, where we rely on consent
To exercise your rights, please contact us at:
info@builtforward.co.uk
We may need to verify your identity before responding to a request.
14. Complaints
If you have a concern or complaint about how we handle your personal data, please contact us first so we can try to resolve it.
Email: info@builtforward.co.uk
We will handle data protection complaints in accordance with applicable data protection law.
You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection matters.
ICO website: ico.org.uk
ICO telephone: 0303 123 1113
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in the law, our services, or how we handle personal data.
Any updates will be posted on this page with a revised effective date.
16. Questions?
Got a question or concern about your data?
Reach out to us at: info@builtforward.co.uk
We’re here to help.
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